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Dental Depot

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Dental Depot
Dental Depot
(8 Reviews)
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3104 NW 23rd St Oklahoma City, OK 73107
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Consumer Feedback

(8 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
2 star average for Recommended
This was at the Moore office off of I-35. First time my 5 year old child had fillings, and the dental hygienist did not numb her gums with swab before giving her the shots in her mouth. My daughter screamed and screamed. She was so upset, the dentist could not work on her. I was so shocked and furious. My son had work the same day, but his mouth was numbed with medicine on swab before shots .He was fine and felt no pain. I am very disappointed, and I am not sure if I will return to their office after that experience. Hopefully my daughter will not be traumatized from here on out when I take her to get her teeth done.
by upsetmomma xxx.xxx.86.50
June 29, 2015
There are several issues with this depot.

1.) The waiting times are very long. I waited about ~50 minutes for a scheduled appointment, but only 30 minutes for a walk in. Odd. Additionally, there was a patient before me that ended up leaving because they waited so long.

2.) The procedure. Their staff was friendly enough, but they didn't go out of their way to help me. It was only after they had to redo the ORIGINAL procedure that they decided to be extremely nice and explain each step they were doing. Patient communication is SO important, and that was definitely lacking the first time around. No amount of free gifts are going to change my opinion of them. I spent >2x the amount of time that I should have for my procedure. I would never visit them again. I was very disappointed.
by disappointed xxx.xxx.102.117
February 25, 2012
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Does this provider ever overbook appointments here?
Yes, there is a definite trend of overbooking here
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
by Anonymous
January 09, 2012
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was this provider's office clean?
Yes! I was amazed at how clean it was!
by Anonymous
January 06, 2012
Long waits. My son got braces there from Dr. Cody. Some of the staff was incredibly rude to him, telling him to suck it up when it comes to the pain. Dr. Cody herself told him to "man up" when he was complaining of pain. These people made my son cry several times, and he's a 10 -year-old boy who wouldn't dream of crying in front of other people. Obviously, they have no business working with children. Also, as far as the financial end of the situation goes, the billing department didn't have their facts together. I received several invoices for all different amounts, and none of them were in synch with the amount we had in the signed contract. Horrible experience. We will not be going there again.
by Displeased
January 06, 2012
They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time.
by Melissa
July 14, 2011
Did this dentist thoroughly examine your teeth?
They examined them, but not very thoroughly
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Does this provider remember you by name?
No, I always have to remind them
by Anonymous
March 10, 2011
Was it easy to make an appointment with this provider?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this dentist allow you to regularly rinse your mouth during your procedure?
Yes, I was able to rinse
Does this provider use current and safe equipment?
Yes
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous
March 10, 2011
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Map and Directions
3104 NW 23rd St, Oklahoma City, OK 73107