They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance. It was really nice of them to make sure that the water they used to rinse my mouth was at a comfortable temperature. In fact, it was the perfect temperature. I really appreciated them making that extra effort to make me comfortable. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places.