I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. It's always uncomfortable having to sit through a dental procedure when they use really cold or hot water to rinse your teeth, but they didn't do that here. They made sure that I was comfortable with the water's temperature. Everything they told me in the beginning ended up turning out exactly the way they said it would. They were able to provide me everything they promised me. I've never doubted their abilities.