Not only were they respectful and friendly, they put in the extra effort to make me feel valued and important. They are very good at what they do, and are able to tailor their instruction to help class members with injuries, without disrupting anyone else in the class. I was impressed by how professional and knowledgeable they were. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. They made the extra effort to make sure every question and concern I had was addressed.