They either didn't read my information or didn't pay any attention to it. Even though they had my information right in front of them, I kept having to explain it to them and remind them why I was there. They didn't listen to anything I had to say! Whenever I tried to get a word in, they either interrupted me or cut me off before I could finish. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. I don't feel like I can count on them to work with me until they find a solution for my situation. They always seem like they're going to give up on me. I WOULD GIVE ZERO STAR if I could.