Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider seem irritated to be working with you?
No, they were polite
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring