Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else.
Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. They were very polite and helpful and made sure that I had everything I needed. They were late a few times to my appointments. I wish they had made more of an effort to be on time. They paid close attention to me and all of my questions were answered.