Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Does this provider leave you on hold for a long time when you call?
All the time! I think I got a gray hair while I was waiting
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Was this provider's office easy to locate?
I got lost, but eventually found it