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Angelo Mancuso, DO

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Angelo Mancuso, DO
(112 Reviews)
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540 HUGHES RD STE 3 MADISON, AL 35758
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Consumer Feedback

(112 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
3.5 star average for Value
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider thoroughly explain the risks and benefits of your treatment?
I think so
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
by Anonymous xxx.xxx.165.119
April 04, 2013
Was this provider's staff friendly?
Yes
Was this provider's office too cold?
No, it was fine
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
by Anonymous xxx.xxx.90.130
March 07, 2013
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Was this provider late to your appointments?
Yes, it ruined my schedule for the entire day
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Would you recommend this dermatologist to others?
No
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.188.58
February 01, 2013
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider welcome questions?
Yes, they don't mind answering my questions
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous xxx.xxx.255.66
November 29, 2012
Every time I'm put on hold here I have to wait quite a while for them to get back to the call. Although I have had to wait longer at other places, I was still pretty unimpressed with their phone etiquette. Some of my questions were answered during the appointment, but not all. I still feel like I need to know more and the treatments are not working after a month for a simple diagnosis. Definitely getting a second opinion. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. It was easy to get the appointment time that worked for my schedule. I didn't consider their waiting area chairs to be too comfortable. I had to wait in the hallway because the waiting room was standing room only. Also I had to wait for TWO HOURS before getting called back to a room! Had two appointments and both were like this. Very unacceptable.
by bob xxx.xxx.14.23
October 28, 2012
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous xxx.xxx.217.23
October 22, 2012
Yikes, I went here three times and will never return. Each time I showed up early and had to wait 45 minutes. The second visit I even called ahead to ask if they were running late so I could adjust accordingly. All assurances were they were on time...I show up, there are so many people waiting they had spilled into the hall. I ask how long the wait time and the front desk says "it's gonna be a while." Why couldn't they have told me that when I called? The third visit I requested well in advance the first appt in the morning. They said the only one available was the second. I accepted. When I arrived (early), the waiting room was already packed. I looked at the sign-in and everything became clear. There were eight people who had signed in and stated their appt time was 8 a.m. This practice majorly overbooks for each 10 minute time slot with no regard for the unsuspecting patient who does not expect their time to be so sorely wasted. My "second" appt was for 8:10 and my children and I sat there forever....again. This was just the beginning. When I finally took my child in, Dr. Mancuso was nice enough at first, but he has very poor communication skills. He looked at my son like he was a cockroach, describing his features in gross terms to try to explain he was an "allergic kid." He then went on to describe the procedure he would have to do in non-kid friendly, scary terms and said if we went that route, he looked meanly at my son and said he "would have no crying" from him. It was the same the month before with my daughter-- him saying he was going to have to get into her skin infection with a knife and dig it out. She went home terribly upset and terrified. All this scary talk because I asked what the other options beside antibiotics were. Just a question to know our options and he got visibly annoyed, brushed me off, and launched into the horrible descriptions. Any question I asked, he acted like I was wasting his time. We took the medicine, but my daughter cried every day until it was over because she was so afraid it wouldn't work and he would have to cut her arm open with a knife. I pretty much never write reviews...I am really easy to please. But I will never ever go back to this doctor. Start to finish worst experience ever. I believe there is a new dermatology practice opening up in Madison and that is where we will be headed! I imagine anything is better than this guy.
by R xxx.xxx.89.55
October 14, 2012
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
by Anonymous xxx.xxx.94.254
October 08, 2012
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
by Anonymous xxx.xxx.141.170
September 20, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by JR xxx.xxx.49.88
September 12, 2012
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Map and Directions
540 HUGHES RD STE 3, MADISON, AL 35758