Directory > Providers > Eye Care > Optometrist > NY > Rochester > Paul J Caito, OD > Reviews

Paul J Caito, OD

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Paul J Caito, OD
(72 Reviews)
> Get Phone Number & Directions
261 ALEXANDER ST ROCHESTER, NY 14607
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Consumer Feedback

(72 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous xxx.xxx.179.67
December 10, 2013
Would you refer this provider to a family or friend?
Yes
Does this provider treat every client equally?
Yes, they don't show favoritism
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous xxx.xxx.127.62
November 18, 2013
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Could you buy glasses at your optometrist's practice?
Yes, they had a huge selection
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
by Anonymous xxx.xxx.129.125
October 08, 2013
Would you refer this provider to a family or friend?
Yes
Was this provider's office too loud?
No, it wasn't too loud
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Could you buy glasses at your optometrist's practice?
Yes, they had a huge selection
by Anonymous xxx.xxx.203.6
October 02, 2013
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
by Anonymous xxx.xxx.137.230
September 17, 2013
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.127.2
August 30, 2013
Was this provider friendly?
Very! The most welcoming office I've visited!
Does this provider always put the customer first?
Yes, they always put customers first
Was this provider late to your appointments?
No, they were on time
Was the waiting area spacious?
No, but I can always find a seat
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous xxx.xxx.137.253
June 22, 2013
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Was this provider's office too cold?
No, it was fine
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous xxx.xxx.134.184
June 12, 2013
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Was this provider's office too cold?
No, it was fine
by Anonymous xxx.xxx.40.76
May 24, 2013
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous xxx.xxx.247.0
April 10, 2013
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Map and Directions
261 ALEXANDER ST, ROCHESTER, NY 14607