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Daniel B Kaplan, DO

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Daniel B Kaplan, DO
(7 Reviews)
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7935 AIRPORT PULLING RD N #2 NAPLES, FL 34109
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Consumer Feedback

(7 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Value
4 star average for Value
Recommended
2.5 star average for Recommended
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Were the waiting room chairs comfortable at this family doctor's office?
Yes
by John xxx.xxx.120.177
January 21, 2014
HORRIBLE FRONT DESK STAFF My husband is a new patient and has extremely high blood pressure and we called Dr. Kaplan's office twice to get a last minute appointment. Once yesterday and we couldn't get a hold of anyone and again this morning. This morning he got a hold of someone at the front desk.

We explained the emergency situation; that he needed blood pressure medication before the office closed for the holiday and it would be wonderful if we could come in. The woman on the phone acted like she didn't care whatsoever about our unusual situation and actually asked if she could "call us back."
Assuming that she was going to ask the doctor or manager if she could squeeze us in, we waited.....and waited for 3 hours and no one called us back. Finally, we called back and the answering service answered saying that the entire staff left early.

So basically, instead of caring enough about my husband having a STROKE over the holidays, the front office staff decided to leave EARLY and not even give patient care a second thought. As someone who has managed successful practices for 15 years, I would expect a higher level of service and care from a physician’s office.
by HORRIBLE FRONT DESK STAFF xxx.xxx.194.163
December 20, 2013
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Was this provider's staff friendly?
Not Really
by Anonymous xxx.xxx.38.7
April 12, 2013
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Was this provider's office clean?
Yes everything was neat and sterile
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider have reasonable prices?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
by Chet Thompson xxx.xxx.217.195
January 02, 2013
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous
July 22, 2011
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
May 20, 2011
Were the waiting room chairs comfortable at this family doctor's office?
Extremely comfortable; I could have fallen asleep
by Anonymous
May 13, 2011
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Map and Directions
7935 AIRPORT PULLING RD N #2, NAPLES, FL 34109