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Edward Tong, MD

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Edward Tong, MD
Riverside Family Practice
(30 Reviews)
> Get Phone Number & Directions
105 E BURLINGTON ST STE C RIVERSIDE, IL 60546
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Consumer Feedback

(30 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did you experience unnecessary pain during your visit?
No
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
October 10, 2011
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this family doctor answer all of your questions?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
September 20, 2011
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Does this provider offer flexible appointment times?
Yes
Did this provider answer all of your questions?
Some were answered
by Anonymous
September 04, 2011
They had a huge selection of magazines in the waiting room. I was able to find some of my favorites and they kept me entertained while I was waiting for my appointment. Their office was one of the quietest, most peaceful places I've ever visited. I was able to relax very easily. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations. Their primary concern is what's best for me, and they only give me the advice that would benefit me the most. Dr. Tong's Physician Assistant, Eilleen is great too. Excellent medical care and great bedside manner from the both of them.
by Peggy
July 28, 2011
Was this provider late to your appointments?
No, they were on time
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
by Anonymous
July 05, 2011
I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. They are so kind and caring, and they stay open way past their closing time to help anyone who needs them. They wouldn't deny anyone that needed help. I know I can always count on them. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations.
by Kristin Collazo, RN
June 23, 2011
Did you experience unnecessary pain during your visit?
No
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous
June 11, 2011
Was this family doctor friendly?
Yes
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Would you refer this provider to a family or friend?
Yes
Did this provider prominently display their diplomas or business license?
Yes
Did this provider use excessive foul language?
No
by Anonymous
May 13, 2011
Would you refer this provider to a family or friend?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Does this provider remember you and your circumstances at every appointment?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
Does this provider promptly return your phone calls?
Yes
by Anonymous
April 18, 2011
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Do you feel that you could have received better service somewhere else?
No, I don't think so
Does this provider offer flexible appointment times?
No, they are almost always unavailable
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous
March 15, 2011
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Map and Directions
105 E BURLINGTON ST STE C, RIVERSIDE, IL 60546