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Joyce Luteyn, MD

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Providence Medical Group West Olympia Family Medicine

Olympia, WA
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Joyce Luteyn, MD
(12 Reviews)
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3525 ENSIGN RD NE STE E OLYMPIA, WA 98506
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Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.229.70
August 11, 2014
Did this provider thoroughly explain the risks and benefits of your treatment?
I think so
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Did you experience unnecessary pain during your visit?
No
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous xxx.xxx.15.75
September 25, 2013
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was there annoying music playing while you waited or during your visit?
Yes, but it didn't bother me much
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Were you able to relax during your appointment?
Not really, I was a little uneasy
by Anonymous xxx.xxx.58.15
September 04, 2013
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
by Anonymous xxx.xxx.190.166
March 29, 2013
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Were the waiting room chairs comfortable at this family doctor's office?
They were average
Did this provider have reasonable prices?
They were decent, but not very affordable
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
by Anonymous xxx.xxx.209.164
March 26, 2013
Their staff is very friendly.
Dr. Luteyn is not helpful at all. When I got my bill it looked like I had been double charged. They billed my insurance but it looked like they double charged for just about every visit, because I still owed as much as I would have without insurance!
by Billed for a Bandaid xxx.xxx.244.86
May 17, 2012
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.49.200
April 05, 2012
Dr. Luteyn always listens to what I have to say. She always explains in detail what her medical opinion is of my situation and how she thinks it should be handled, giving me more than one treatment option when available. Everything is explained in detail, all my questions are answered, and I felt a lot better about choosing a treatment plan. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a great staff that's very knowledgeable and qualified. I can always count on them to be there for me. Dr. Luteyn has even called me from her home on her day off!! I always have the best experience every time I have an appointment here.
by Melinda P
November 22, 2011
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Were you able to relax during your appointment?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous
September 29, 2011
Does this provider welcome questions?
Yes, they don't mind answering my questions
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Did this provider answer all of your questions?
Yes
Would you refer this provider to a family or friend?
Yes
by Anonymous
June 28, 2011
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Map and Directions
3525 ENSIGN RD NE STE E, OLYMPIA, WA 98506