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Marina G Shtern, MD

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Marina G Shtern, MD
(13 Reviews)
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10721 QUEENS BLVD STE 1 FOREST HILLS, NY 11375
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Consumer Feedback

(13 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
I wanted to speak to the Dr. during my last office visit to formally file a complaint against her nurse or office manager Laura. I’ve been going to her office for a few years now and Dr. Marina has been an amazing and caring physician. Until recently Laura was competent and somewhat friendly.
I have never been so judged and mistreated at my doctor’s office. The last time I visited, she was very disorganized, rude, short tempered and overall nasty to deal with.
She took blood and when I received the call for the follow up; she was very scattered. She scheduled me for a 2:30pm appointment and each time during that conversation, kept forgetting what she was doing. In fact she kept me on hold then would hang up. When I finally spoke to her, she very poorly conducted the call, set an appointment or 2:30pm but a few days later called to remind me of my 1:45pm appointment. Had I not called the office the morning of the appointment I would not have known the true time was.
Once at the office, she was disrespectful in fact became very annoyed when I couldn’t give her the answers she wanted as quickly as she wanted. She didn’t tell me I needed to fast for the bloodwork she got very annoyed and told me that it was impossible she wouldn’t have said anything. When asked or rather reminded her of my prescription for refills of my birth control pills, she became very short and annoyed.
I felt mistreated, judged and violated as I definitely didn’t want her in the room when I was examined. Even for the prep work, she was rude, short and scattered as if I was beneath her. I will be switching doctors unfortunately because I definitely do not appreciate that kind of treatment. I wanted to speak to the doctor in person but the nasty nurse didn’t allow it.
I would hate to think this is how she treats the women that come to you for guidance, advise or proper care.

I don't know if it was a race thing or she's just a nasty human being. Such a shame because Dr. Schtern is perhaps the only doctor I trust.
by Nal xxx.xxx.45.72
October 20, 2014
Does this provider return your phone calls?
Promptly
Did this provider listen to your input and concerns?
Absolutely
Did you feel like this provider's office was sufficiently staffed?
Yes
Does this provider remember you by name?
Always
Are you going to visit this provider again?
Absolutely
by Anonymous xxx.xxx.25.23
July 01, 2014
They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. It was easy to get the appointment time that worked for my schedule. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. I wasn't pressured at all to use any particular medications or birth controls. They answered all my questions and gave me their honest opinion on what would work for me and what wouldn't. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time.
by wendy xxx.xxx.77.158
December 17, 2013
Were you able to relax during your appointment?
Not really, I was a little uneasy
Did this OBGYN fully explain your treatment's risks and benefits?
No, not really
Did this OBGYN pressure you to use certain birth controls or medications?
No
Is this provider willing to pursue advice from other providers when necessary?
No, and they didn't want me to seek anyone else's opinion
Does this provider treat their staff well?
Yes, they treat their staff with respect
by linda xxx.xxx.101.44
October 04, 2013
Was this provider friendly?
Very! The most welcoming office I've visited!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Would you recommend this OBGYN to others?
I Already Have
by Anonymous xxx.xxx.60.172
September 30, 2013
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
Does this provider welcome questions?
Not at all. They ignored my questions
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Were the restrooms well-stocked at this provider's office?
No, they were out of everything!
by A xxx.xxx.12.195
March 09, 2013
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did you feel safe in this provider's care?
Yes
by Anonymous xxx.xxx.97.58
October 02, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.28.220
August 09, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.205.98
June 12, 2012
Does this provider remember you and your circumstances at every appointment?
Yes
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was this provider late to your appointments?
No, they were on time
by Anonymous
December 06, 2011
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Map and Directions
10721 QUEENS BLVD STE 1, FOREST HILLS, NY 11375