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Matthew S Smith, DPM

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Matthew S Smith, DPM
(9 Reviews)
> Get Phone Number & Directions
227 N JACKSON AVE SAN JOSE, CA 95116
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
His staff is the worst I have ever come across I have better service at DMV
I have been on hold for an hour I have been disconnected many times I have been transfered to a whole other medical group
When they do get the right transfer it rings forever I call back and ask why this happens They tell me 1
there is no voice mail set up Really
The staff aalways tells me they will call me back
Never happens
Am told will leave a message with staff and will call you back
Never happens
I have had RN nurses and doctors call them
Same deal will call back
Never happens
During actual Dr visit He has told me to see him twice a week and make appointment a with staff
I go out and tell them Dr said to make appointments for next week
They tell me their schedule booked out for 3 weeks
I explain what Dr said an then all of a
sudden there are openings
I have had 3 appointment canceled on me
1less then 24 hour notice
When they reschedule they try to set me up for 3 to 4 weeks later
I remind them they canceled on me an Dr wants to see me twice a week
Then as usual secrete schedule opens up and the appointments are made
by moose xxx.xxx.207.169
January 14, 2019
Dr Smith was professional and courteous.

His front office has driven me away.

-Three attempts to make appointment failed, Promised call backs never happened. My Primary physician had to call to get me scheduled.
-On SECOND visit, front desk challenged my insurance claiming I was misrepresenting myself. They had me wait why they called and found out I was being truthful. Front desk claimed this was their job and it would continue this way in the future.
by Vince xxx.xxx.10.214
September 10, 2015
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Would you recommend this podiatrist to others?
I Already Have
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.140.10
November 24, 2013
Were the waiting room chairs comfortable at this podiatrist's office?
Yes
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Would you recommend this podiatrist to others?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous xxx.xxx.87.180
November 24, 2013
Do you feel that you could have received better service somewhere else?
No, I don't think so
Was this provider's office clean?
Yes everything was neat and sterile
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by nomm xxx.xxx.182.79
December 04, 2012
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous
November 29, 2011
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Would you recommend this podiatrist to others?
Yes
Was this provider's office too cold?
No, it was fine
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Was this podiatrist friendly?
Very! The most welcoming office I've visited!
by Anonymous
September 28, 2011
Their office was one of the quietest, most peaceful places I've ever visited. I was able to relax very easily. I'm undecided if I would refer any of my friends or family here. I'm not sure if I loved them that much to be honest. They always take that extra step to make me feel special. I always enjoy my appointments here. The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question. I felt like my needs were mostly met, but they didn't make any extra effort.
by imari
May 03, 2011
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Did this provider listen to your input and concerns?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous
May 03, 2011
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Map and Directions
227 N JACKSON AVE, SAN JOSE, CA 95116