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Sung M Choe, MD

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Sung M Choe, MD
(20 Reviews)
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421 E MERCED AVE WEST COVINA, CA 91790
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Consumer Feedback

(20 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
A top professional in Urology. He a very personable and caring doctor.
by spbob xxx.xxx.76.11
January 26, 2016
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider listen to your input and concerns?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Mario Sotelo xxx.xxx.120.143
January 20, 2014
They make sure to treat all their clients equally and without favoritism. I've always hated it when I've seen favoritism going on at other places I've visited. It's nice that it doesn't happen here. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything. They seemed like they were using fairly modern treatment methods and procedures, but I'm not really sure.
by Andres Nunez xxx.xxx.156.21
November 18, 2013
Was this provider's office easy to locate?
Fairly Easy
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Does this provider have helpful information available online?
Yes, but its hard to find
Were you able to relax during your appointment?
No, I was on edge
by Anonymous xxx.xxx.137.112
March 22, 2013
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Was it clear that this provider takes pride in the appearance of his/her office?
Not really, it wasn't very clean
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Does this provider welcome questions?
No, They dismissed my questions as unimportant
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.224.216
March 03, 2013
Was it easy to make an appointment with this urologist?
Yes
Were the restrooms clean at this provider's office?
They weren't that clean, but weren't filthy
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Was this provider's office clean?
It could have used some cleaning
Was this provider's office too cold?
No, it was fine
by Anonymous xxx.xxx.224.216
January 15, 2013
Were you able to get answers to simple questions from this urologist without scheduling an appointment?
No, they rarely answer questions over the phone
Does this provider give unbiased advice?
Yes
How would you compare this urologist to others in his/her field that you have visited?
Fairly Average
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous xxx.xxx.160.10
January 08, 2013
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
by Anonymous xxx.xxx.62.93
November 14, 2012
Dr Choe performed 3 cystocopys on me. A very uncomfortable procedure. He put me at ease. He is exteremly capable and extreremly professional. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. They are professional, and make the whole experience that much better.All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all. I will absolutely return.
by Randy xxx.xxx.46.134
August 27, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.17.78
August 19, 2012
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Map and Directions
421 E MERCED AVE, WEST COVINA, CA 91790