Directory > Providers > Eye Care > Ophthalmologist > OH > Westlake > Robert M Stern, MD > Reviews

Robert M Stern, MD

Nearby

Ophthalmologists (Eye MDs)

University Hospitals

Westlake, OH

UH Westlake Health Center

Westlake, OH

University Hospitals

Westlake, OH

University Hospitals

Westlake, OH
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Robert M Stern, MD
(11 Reviews)
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29101 HEALTH CAMPUS DR STE 340 WESTLAKE, OH 44145
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Consumer Feedback

(11 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Has this provider ever cancelled your appointment on you last minute?
Yes, I'm never confident that my appointment will actually happen
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
by pat rank xxx.xxx.244.2
March 26, 2013
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous xxx.xxx.185.245
February 25, 2013
Was this provider's office too loud?
Yes, they need to move to a quieter location
Was this provider willing to stay open late to accomodate your needs?
No, they close exactly on schedule despite any circumstances
Did this provider answer all of your questions?
No, I left confused and frustrated
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
by sharon xxx.xxx.244.2
January 18, 2013
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
Did you feel safe in this provider's care?
Absolutely Not!
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
by Anonymous xxx.xxx.244.2
December 18, 2012
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Was this provider late to your appointments?
Yes, it ruined my schedule for the entire day
by Anonymous xxx.xxx.244.2
November 08, 2012
I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. I was given a polite greeting when I walked in. It was nice to be acknowledged. They always take the time to listen to me. I know they really care about me and what I have to say.
by Anonymous
March 08, 2012
Did this provider have reasonable prices?
Absolutely!
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
by Anonymous
January 26, 2012
The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. I am going to refer everyone I know here. I absolutely love this place. It is so refreshing to see a provider that you can tell truly cares about their appearance. They strive to maintain a professional appearance and look their best at all times. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place.
by Anonymous
November 29, 2011
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous
August 08, 2011
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider have reasonable prices?
Yes
Would you refer this provider to a family or friend?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous
May 16, 2011
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Map and Directions
29101 HEALTH CAMPUS DR STE 340, WESTLAKE, OH 44145