Leilani Norton, MD

Leilani Norton, MD
Cedar Eye Ctr Medical Group 4300 Golden Center Dr Ste A Placerville, CA 95667
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Consumer Feedback

(9 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Expertise
4 star average for Expertise
Professional, caring, prompt and thorough. What more could I ask for?
by Leslie Sieler xxx.xxx.200.120
January 16, 2018
state-of-the art equipment, capable, and caring
by Modjadje xxx.xxx.120.80
October 23, 2014
Horrible experiencing visiting this ophtamologist for some sudden visual disturbances I was experiencing. She is arrogrant, rude, and lacks appropriate follow-through.
by pwk xxx.xxx.41.252
September 15, 2014
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Does this provider treat their staff well?
Not at all. I felt terrible for all the staff members
by Anonymous xxx.xxx.131.140
July 05, 2013
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was the waiting area spacious?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider seem irritated to be working with you?
No, they were polite
by Anonymous xxx.xxx.82.135
October 18, 2012
Dr. Norton was surprisingly apathetic about my exam and my medical history. She seemed to rush through the ophthalmic testing and gave vague and half-hearted answers to my questions. She did not educate me at all about my diagnosis and seemed anxious to finish my all too brief exam. I expected a more thorough exam and review of my history (which in my case is quite relevant to my diagnosis) and she did not deliver at all! I do not often post negative reviews and in fact enjoy writing positive reviews about various professionals because most often they deserve it. I would have chosen another doctor had I known what she was like, so I hope this helps someone else who is looking for a doctor or looking for confirmation about their experience after leaving the office. P.S. The staff and the facility are wonderful, perhaps another doctor there would be too.
by Eileen xxx.xxx.131.38
August 23, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Not if my life depended on it
by clarok xxx.xxx.38.253
August 23, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.98.26
June 25, 2012

I would never recommend them to anyone. AWFUL, I will NEVER go back. I've been here 3 times and had nothing but PROBLEMS, and more PROBLEMS with these people. It's the billing/management. They don't tell you up front what things cost/how much your insurance will cover... One time I came in Jan but got the bill in June. Another time they kept billing me repeatedly for months for a payment I didn't owe, it was their error but they couldn't seem to straighten it out.
The doctor was fine but who needs a bunch of billing hassles wasting your time and money. I am going elsewhere. The office people are not very friendly. Dr. Evans was fine. Some of his assistants were fine, others were cold and you could tell it was just a job.
by Anonymous
June 22, 2011
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