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Jonathan B Ticker, MD

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Jonathan B Ticker, MD
Orlin & Cohen Orthopedic Group
(3 Reviews)
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1728 Sunrise Highway Merrick, NY 11566
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Consumer Feedback

(3 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Staff
2 star average for Staff
Recommended
3 star average for Recommended
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Were you able to relax during your appointment?
Yes
Was this provider late to your appointments?
Yes, they were over an hour late for my appointment
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
by Anonymous xxx.xxx.244.94
April 10, 2013
I arrived well – on time for my appointment.
Upon signing in, I was not greeted in a welcoming manner, unless you call having a clipboard tossed on the counter and being asked to complete it.
I sat down, and waited to be called.
I was waiting for about 45 minutes and after ½ hour past my appointment time, I asked the receptionist about the policy concerning integrity to time.
The conversation essentially ended with I will have to wait, there are 4 people in front of me, or I could re-schedule.
This was a follow-up to see if my fracture was healing properly, and the next available appointment was not for two weeks.
I asked to see the office manager. I waited another 25 minutes for the office manager to appear, and when asked why it took so long the response was “ I was in a meeting”.
The receptionist could have told me that 25 minutes earlier. The conversation essentially ended the same way, with the office manager projecting a ½ hour wait, and 4 patients in front of me.
Doing the math, that meant the Doctor intended to spend 7.5 minutes with each of those patients before getting to me. I don’t’ see how that was possible and still deliver quality of care.
When asked about integrity to time, and the impact on the patients schedule, the general message from the office manager was that “that” didn’t concern them
If I kept a client waiting in my business, with no accountability, and no communication, I would most certainly lose that client as a customer. . The office manager did not seem at all concerned about any impact of the firm’s reputation. I was essentially told that the doctors schedule mattered more. I don’t know of anyone who wants to hear that.

I left the facility, immediately got an x-ray at another facility ( who confirmed that many of your patients have the same complaint), and made an appointment with another orthopedic group for tomorrow.
I intend to complain to South Nassau for having recommended Dr. Ticker in the first place.
At no point in any encounter at this office did I feel that I mattered at all, and I did get an admission of an ongoing culture of not being in integrity to time. It seemed to be okay, since the impact impacted every patient equally.
I felt what DID matter- was all the attention to insurance and paperwork being precise & in place. I felt that actually interacting with a patient was just a necessary evil on the eventual path to a payment.
by Paul Silva xxx.xxx.44.90
September 05, 2012
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this provider seem irritated to be working with you?
No, they were polite
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous
December 28, 2011
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Map and Directions
1728 Sunrise Highway, Merrick, NY 11566