Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this provider remember you by name?
Sometimes, but not always