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Stephen J Bourgault, OD

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Stephen J Bourgault, OD
(16 Reviews)
> Get Phone Number & Directions
61 FOX ST FITCHBURG, MA 01420
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Consumer Feedback

(16 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous xxx.xxx.122.7
March 29, 2013
Did you leave the office feeling satisfied with your visit?
Completely!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Was this provider friendly?
Very! The most welcoming office I've visited!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.85.74
January 17, 2013
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Was this provider's office easy to locate?
Fairly Easy
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous xxx.xxx.189.50
October 26, 2012
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous xxx.xxx.250.230
October 10, 2012
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did you experience unnecessary pain during your visit?
No
Was it easy to make an appointment with this provider?
Yes
by Anonymous
January 31, 2012
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
January 03, 2012
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did they follow up with you after your appointment?
Yes.
by Anonymous
December 07, 2011
When comparing them to others I have visited for the same condition, they are among the best I have seen. It was easy to get the appointment time that worked for my schedule. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. They are just wonderful!
by Anonymous
November 28, 2011
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this optometrist seem knowledgeable about different types of contacts?
Definitely, she/he seemed very knowledgeable about all different types of contacts
Was this provider's office too cold?
No, it was fine
by Anonymous
November 01, 2011
I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. They always make sure to return my phone call as soon as possible. They've never left me waiting. I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. They made the extra effort to make sure every question and concern I had was addressed.
by Anonymous
October 25, 2011
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Map and Directions
61 FOX ST, FITCHBURG, MA 01420