Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date