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Judith M McCole, DO

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Judith M McCole, DO
(9 Reviews)
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15 CONSTITUTION DR BEDFORD, NH 03110
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Consumer Feedback

(9 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Expertise
5 star average for Expertise
Value
5 star average for Value
I love Dr McCole, I have been seeing her since 2010. She has given me great advice and does answer my questions thoroughly. She is also not quick to prescribe medications of there is a vitamin or supplement that serve the same purpose. It was during this conversation that she mentioned she went to a seminar about teenagers and depression, I liked that she was interested in that topic because it is an ever growing problem.

My issue is not with Dr McCole, it is with the office and the way that it is managed. Every time I go there there are parenting magazines. I don't have kids and I'm not interested in that type of magazine. Also, the waiting room is small, especially when you have to deal with other peoples' unruly children. During my recent visit there were two heavy women who thought it was just adorable that their extremely heavy toddler was running into things, opening the door that leads to the examination rooms. Neither of the women got up to move said toddler away from danger or to prevent him from being a further nuisance because, of course, he was also squealing and shrieking. It;s a waiting room for patients, not a playground. Just to note, I only schedule appointments when I am sick and need to see a doctor, which is rare. Almost every time I call to schedule an appointment I usually get Lisa who immediately asks if she can place me on hold to assist the customer that called before me. At first I didn't mind waiting, but then I realized I was on hold for roughly seven minutes plus! This is extremely frustrating how they haven't figured out that they are understaffed in the office. Recently, I called to get a doctor's note, I was told I will probably need to be seen but she would have a nurse call me back to make sure. The nurse, Diana, never called back, and I left work sick and again Lisa answered and immediately put me on hold. I called back and she asked to put me on hold again, this time to check in a patient. She asked me to hold and I said, "No, I would rather not. I'm trying to schedule and appointment." A horrible excuse was made up in order to put me on hold. Once Lisa is on the phone I advises that she works in a doctor's office and recommended that they get more people to answer the phones and check in patients. Meanwhile she kept putting me on hold to put other patients calling in on hold. I just can't believe this is how they run a doctor's office! She basically said that it not uncommon to have angry patients because of the hold time. Lisa gave me the next available appointment, which was a few minutes before I called and it was a nurse practitioner! All of the doctors were on vacation! I asked if their patients normally go to the ER for flu-like symptoms and of course she said no. The nurse practitioner was booked for the rest of the evening except for the 3pm appointment I couldn't make. I reminded her that the nurse was supposed to call me back four hours ago and I wouldn't have to go through this, I got a weak apology. Finally, I spoke to the nurse Diana, who said she never received the message, another weak apology, and she explained that I could go to urgent care instead of the ER. I was so thoroughly disgusted with the lack of empathy from both Lisa and Diana that I just hung up. Diana was so concerned about my co-payment at Urgent Care that she used that as a distraction from the real issue which is incompetence. If she couldn't call me back, have another nurse call me. If there are not enough people to get simple procedures done in a doctor's office then maybe you should re-assess your staff and figure out why your employees are giving pathetic excuses for not doing their jobs, If I could rate Dr McCole alone then I would give her 4 stars, but I cannot stand this office! I may start going to the other location she works from, otherwise, I will probably look for a new doctor.
by Athena xxx.xxx.145.102
August 06, 2014
I had the misfortune of enduring this woman a few years back. I don't know how many people have been treated badly by this woman's unprofessional behavior! I switched practices on a recommendation and saw Judith McCole who was very nice the first appointment, then she turned into a monster. Obnoxious is the right word for her. She was rude and abrasive and told me she was fed up of 'stay at home moms' like me complaining and I needed to.... quote: "shit or get off the pot" I was so shocked that anyone would speak to me like that, let alone the Dr I had just spoken to about the way I was feeling - I was already feeling so down and depressed. She basically told me everything was in my head. The nurse APOLOGIZED to me as she took my blood afterwards and said "I'm sorry, its not you". My blood work came back that I DID have thyroid issues. I wrote a letter of complaint to the practice manager but never heard back. I never returned. She needs to have an office job where she has no interaction with people! PS she really pushes the reiki massage sessions she does - which are billable but do absolutely nothing to help your back pain or anything else!
by Ex Patient xxx.xxx.58.208
January 28, 2014
Dr. McCole should not have a license. She makes assumptions, does not listen and is obnoxious. After seeing her for several years while perfectly healthy, I had several persistent and painful symptoms that she diminished and ignored, only to offer me a prescription-that made no sense to me at all. As soon as I went to a different doctor, they ran some tests and determined I had an automimmune disease that had progressed more rapidly than is common in a person my age. There is some permanent damage that could have been prevented if she had taken the time to listen and not jump to conclusions without taking all the symptoms into account. However, this office is lovely and any of the other providers are worth seeing.
by Anonymous xxx.xxx.163.79
October 29, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.232.207
March 16, 2012
Was this provider's staff friendly?
Yes
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
February 29, 2012
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider use excessive foul language?
No
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous
December 16, 2011
Was the waiting area spacious?
Yes
Was this provider's office clean?
It was satisfactory
Would you recommend this family doctor to others?
Absolutely Not
by Anonymous
November 09, 2011
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider have an entertaining selection of waiting room magazines?
Yes
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Anonymous
August 18, 2011
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was this provider late to your appointments?
No, they were on time
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
by Anonymous
April 18, 2011
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Map and Directions
15 CONSTITUTION DR, BEDFORD, NH 03110