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Michael L Gross, MD

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Michael L Gross, MD
(15 Reviews)
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25 PROSPECT AVE HACKENSACK, NJ 07601
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Consumer Feedback

(15 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Value
2.5 star average for Value
Very irresponsible and arrogant doctor. Went in for bilateral shoulder pain and he barley listened to me and just gave me steroid injections. After a month the pain got worse so he gave me another round of shots. When I developed a frozen shoulder in one arm another month later, he gave me ANOTHER shot.

When I tell this to other doctors they cannot believe it. You're supposed to get 1 every 6 months minimum. I wish I had known this. before.

Turns out I had a SLAP tear in each shoulder and a small tear rotater cuff in the left. Wound up getting PRP at another location and am doing a bit better (with lots of PT).
by think136 xxx.xxx.211.169
February 18, 2016
My biggest complaint is that I never saw the Dr on the day of surgery before or after. The office administrator persuaded me to use the clinic the Dr partially owns and the physical therapy he also partially owned conveniently located downstairs.
The Dr always rushed me and certainly had no bedside manners. But he was quick to tell me how good he was.
One year later and I am nowhere near the level of recovery that he promised I would be.
by lil xxx.xxx.80.70
October 17, 2014
Terrible experience with this doctor. Speaking to other patients, I know my experience isn't unique. 1.The doctor pushes for surgery at a surgical center. States it's better than the hospital. Does not mention that the doctor owns the surgery center. Basically, has you sign a paper at the last minute that states this AFTER you schedule your surgery. 2. I had surgery done on my arm. Several other patients on that same day. The doctor did not see me or any of the other patients either before the surgery or after. He did not check to see if we had any questions before the surgery. Nor, did he check up afterwards. What doctor does this? 3. Have any questions? Forget it. Will try to rush you out at every visit. Tells you next time if you can't remember right away. Can't even wait 1 minute while you collect your thoughts?

Bottomline: THIS DOCTOR ONLY CARES ABOUT THE MONEY. It's like a factory. Pushing as many quick surgeries as possible without any care.
by Sean Farrell xxx.xxx.150.218
January 25, 2014
Did this provider promise services he/she couldn't provide?
Yes, they were able to do almost nothing they originally said they could
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Has this provider ever cancelled your appointment on you last minute?
Yes, I'm never confident that my appointment will actually happen
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
by chris xxx.xxx.185.143
July 27, 2013
Was this provider willing to stay open late to accomodate your needs?
No, they close exactly on schedule despite any circumstances
Was this provider argumentative or easily angered?
Yes, I was scared to say anything
Was this provider's office easy to locate?
Fairly Easy
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did this provider answer all of your questions?
No, I left confused and frustrated
by Anonymous xxx.xxx.170.5
May 28, 2013
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Does this orthopedic surgeon use current and safe equipment?
Yes
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous xxx.xxx.87.164
April 19, 2013
Was this provider friendly?
Yes
Did this provider have reasonable prices?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
Would you refer this provider to a family or friend?
Yes
by Anonymous xxx.xxx.80.136
January 14, 2013
Fairly dissatisfied with Dr. Gross's flippant attitiude. I initially went to this practice via a referral from someone in my office. That same person had to go back for a second surgery, (torn menniscus,) refferred to as a "redo" by Dr. Gross, but I think Dr. Gross may be in a a rush to squeeze as many surgeries into a single day which, in my opinion, is causing him to get a little sloppy. Prior to surgery, Dr. Gross totally LIED about what the recovery post surgery would be like. I told Dr. Gross I could not miss work for more than a week, He said that would not be a problem. Right after the surgery, I was told not to put weight on my foot for 30 days. I was never told I would have to be on a machine that slowly moves my leg for 8+ HOURS A DAY! I guess he figured if he told me the truth, I would'nt go through with the surgery and he wouldn't get paid. After an initial surgery with Dr. Gross to remove "loose bodies" floating around in my knee, I had pretty good results. About a year later, I went back and after reviewing my X-rays, Dr. Gross's prognosis was, "Schedule surgery!" I asked him to explain what was going on with my knee, why did it hurt, why was it "clicking" and "grinding?" His exact response was, and I quote,"It's kind of hard to explain." I assume Dr. Gross has a big enough bank account and enough old "patients" getting hip replacements, that he doesn't really care about losing patients. He seemed quite offended when I asked him for an explanation to his "Schedule Surgery! declaration.
I went to another Orthopedist who very adamantly felt that another surgery was not only unneccessary, but would be detrimental to the condition of my knee. Like I said, "schedule surgery" appears to be Dr. Gross's mantra.
I believe the physical therapy practice that I was sent to after my initial surgery is owned by Dr. Gross...Same kind of attitude: unwilling to do anything but go through the motions that would allow them to bill the insurance company. I remember the PT Glen was so impersonable and seemed like he would have preferred to have been somewhere else when he was administering physical therapy to me.
When I knew it was time to find a new Orthopedist to help me with my knee, I was dissatisfied with the treatment I received from the administrative staff, they certainly did not make it easy or convenient to retrieve my medical records/X Rays and were definitely bordering on nasty.
In summary, my overall grade for Dr. Gross, his demeanor, his willingness to explain, his practice and everyone who works for him: FAIL.
PS: I hate to "bad mouth" people and it goes against my nature, but as I will give credit where credit is due, in this chapter of my life experience, all I can give is discredit.
by Mark May xxx.xxx.1.101
January 08, 2013
Dr. Gross would not listen to anything I tried to tell him. I felt like I was being cross-examined by an attorney, not cared for by a doctor. He was rude, did not listen, and does not seem to care about his patients at all. I am shocked that he even went into a profession in which he "cares" for people. He tries to push off as much as he can on the PA who is not impressive either. I hope I can at least help others by warning them to stay away. This was one of the worst, if not the worst, doctor experiences I've ever had.
by GAK xxx.xxx.134.85
December 13, 2012
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.136.58
August 06, 2012
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Map and Directions
25 PROSPECT AVE, HACKENSACK, NJ 07601