I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. They were very polite and helpful and made sure that I had everything I needed. Every time I come in for an appointment, and throughout the appointment, I'm always having to remind them who I am and what my circumstances are. It's very frustrating.