Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Does this provider leave you on hold for a long time when you call?
All the time! I think I got a gray hair while I was waiting
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
Does this provider adhere to the customer is always right policy?
Sometimes, but not always