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Bruce Kent, MD

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Wetumpka, AL

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Bruce Kent, MD
(8 Reviews)
> Get Phone Number & Directions
73888 Tallassee Hwy Wetumpka, AL 36092
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Consumer Feedback

(8 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
2 star average for Recommended
Value
1 star average for Value
Everyone up front was wonderul, Nurse was very friendly, Dr Kent was awesome.
by Myra S xxx.xxx.17.197
September 01, 2015
Was this doctor friendly?
Extremely Friendly
by Anonymous xxx.xxx.156.119
August 11, 2014
Would you recommend this family doctor to others?
Yes
Was this family doctor's staff friendly?
Yes, they went above and beyond
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Did this provider take time with you at your appointment?
Yes
Does this family doctor use current and safe equipment?
Yes; the equipment is very advanced!
by Anonymous xxx.xxx.121.196
February 18, 2014
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was the waiting area spacious?
Yes
by Anonymous xxx.xxx.151.167
November 23, 2013
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Was this family doctor's staff friendly?
No, they were rude
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Has this provider ever cancelled your appointment on you last minute?
They try not to, but sometimes it happens.
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't
by Anonymous xxx.xxx.111.200
October 29, 2013
If I compare them to others in their field, I wouldn't say they're the worst, but they're definitely not the best. The office staff don't seem to care about what the patients need. I was told I had an appointment with Dr. Kent and got there to find out it was with a nurse instead. I waited over an hour for my appointment and was about to leave. I was so impressed with how great the nurse was (Hayley Guthrie) was at answering each and every question I had in-depth. She was very willing to sit with me and make sure I had every question answered. It made me feel as though she really listened and cared. That is why I was willing to stick with the practice. The office was easy enough to find. Don't call this provider if you're in a hurry. Every time I call I have to wait on hold forever. My biggest complaint is the office staff. They keep you on hold, forget who's holding for who, and aren't very willing to work with you. I had the flu, couldn't get in and had to go to urgent care. I called back for the referral information and had to know the Dr.'s name at urgent care. They never put in the referral. I am really torn on whether or not I want to stay with them. If you are sick and need an immediate appointment, you can't get in. The wait for a normal appointment is 3 weeks. It's crazy! If Hayley Guthrie (the nurse) was in another practice with different office staff, I wouldn't hesitate staying.
by Kari xxx.xxx.182.117
January 26, 2013
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Anonymous
October 06, 2011
Did you experience unnecessary pain during your visit?
Yes, I wasn't comfortable at all
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Did they follow up with you after your appointment?
No, but they said they were going to!
by Anonymous
June 16, 2011
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Map and Directions
73888 Tallassee Hwy, Wetumpka, AL 36092