They were always ready to help me with anything I needed, and never left me unattended. I felt very cared for. I was able to relax during my appointment here. Everyone makes sure you are comfortable and at ease. My appointments don't usually get canceled here, but it's not unheard of either. I never know, it's usually a 50-50 chance. They are definitely one of the best surgeons I've ever seen. I was amazed by how knowledgeable they were.