Everyone in my community knows that they are the absolute best in the field. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. I felt a lot safer and more comfortable when they gave me detailed, written information about their policies for a second procedure if something were to go wrong with the first. I wasn't worried at all going into surgery. They never left me for an extended period of time and I never felt ignored.