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Robert Jordan, MD

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Robert Jordan, MD
(14 Reviews)
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3400 Loma Vista Rd Ste 1 Ventura, CA 93003
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Consumer Feedback

(14 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Was it easy to make an appointment with this provider?
Yes
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous xxx.xxx.99.110
October 15, 2013
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did you leave the office feeling satisfied with your visit?
Completely!
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous xxx.xxx.97.105
May 28, 2013
Was this provider's office clean?
Yes everything was neat and sterile
Was this dermatologist friendly?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous xxx.xxx.156.153
May 13, 2013
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous xxx.xxx.1.230
November 28, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.242.33
May 05, 2012
The office was very easy to locate. The staff was friendly. Dr. Jordan made sure every question I had was answered. I was very satisfied with my visit, and left feeling encouraged.
by Ojai patient xxx.xxx.3.86
April 16, 2012
I have had biopsies done two years in a row here. BOTH times they did not call me back with the results! Each time after a few weeks went by and called to see if the results were in. I was told, "it takes time, don't call us we will call you." Trying to be polite and patient, I waited two months. Finally I went by and found out the results were in and was told, "Didn't the nurse call you?" I thought the first time was an honest mistake. I would caution anyone from using this Doctor since a negative result, means you want to get treatment for a cancer as quickly as possible. I echo the previous reports of "angry" or indifferent staff.
by jan denharder
December 08, 2011
Did you leave the office feeling satisfied with your visit?
Yes
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
by Anonymous
November 29, 2011
Oh, by the way, when I suggested that perhaps had they called me to remind me of the appointment I was late for, that perhaps I would have done better. She said they did. That's when I knew I was dealing with an absolute liar. I could have shown her my cell phone log right then and there, but I didn't. Oh well.
by Once again, stunned
November 07, 2011
Something is going wrong with the front office gals. The one who answers the phones, does the books, and accepts the patients at the window (the front desk gal) just doesn't smile or laugh at all. She seems angry at the world, has never shown any sense of caring, and has seemed defensive when asked any clarifying questions about things. During my first visit, I thought to try and cheer her up or say something funny, or do something to contribute to lightening her mood. I recall that I did. But, after the second and third visit, I realized it’s a deeper, lingering issue with her. I feel sorry for her.

Another observation … the gal who helps the doctor has a seemingly phony sense of caring ... perhaps an obligatory "I should be nice" kind of feel, but that's about it. Sorry, but that's how she came across after interacting with her during a couple visits. And I wasn't expecting a lot.

Here's the killer though: when I had to reschedule an appointment about a week in advance … I actually called and spoke with one of the gals (perhaps the front desk gal) about it, and she said fine. But when I arrived on the new day, the doctor was out sick, and the front desk gal said I never scheduled for that day and the previous scheduled day was still on the books, coming up in a few days from then ... no notes about the rescheduling … no notes in her record about my calling. I insisted that I did indeed call to reschedule, and the front desk gal insisted I didn't. So, I rescheduled yet again. After I left the office, I checked my phone logs, and sure enough, I had called days ago. The original day was for a late afternoon appointment, which would have kept me in town too long, as I planned to head into Los Angeles in the middle of the afternoon to beat traffic and get to my hotel. So, I had a compelling reason to set the new appointment for another day and time. No doubt in my mind as to my not doing it. But, she insisted I didn’t … even to the point that she was getting defensive and angry. Hmmm. Someone needs to talk to that gal about courtesy, kindness, caring?

Then, having had a couple appointments at the same time of day, I arrived at the newly scheduled appointment a half hour late (my bad) … at the time I had had my previous appointments (force of habit?), and when I found out I was supposed to be there roughly a half hour earlier, I was all but scolded in tone of voice by the front desk gal ... at least her tone of voice was a bit angry, in my view. Mind you, the previous times, one of the two gals had called me to remind me of my appointments, but not this time. So, I asked the front desk gal if she could check with the doctor to see if he could still fit me in. Her quick, cold reply was no. I suggested she at least ask him. So, off she went. I sat for about a minute on the comfortable couch before the doctor’s helper calls my name out from the reception window and says the doctor doesn’t want to reschedule and that he doesn’t want to do the procedure.

I was shocked by what she said, let alone feeling uncomfortable at her speaking this out loud so the two other patients in the waiting room could here. Instead of asking me to come to the window and perhaps quietly saying something like, “Sorry, but the doctor cannot see you, since he’s gone ahead and taken in other patients since your missed appointment time (which I would have expected he would). So, let’s look at another day and time, okay?” No, instead, she tells me flat out he not only doesn’t want to do it (I was assuming that day) but he doesn’t want to reschedule at all. I was perplexed. Did I ask something offensive? Was he that offended by my being late (having the regular previous appointment time in mind)? Did the short-tempered front desk gal make something up about what I said or asked? Perhaps she said I was demanding the doctor see me? I just don’t know. Again, I was at a loss for words. In fact, after I approached the window, I asked his helper gal, “You mean to tell me, Dr. Jordan actually said that?” She hesitated and then said, “He told me he cannot reschedule.” I’m sorry, but either Dr. Jordan flipped out for some odd reason (stress, strain, having relationship problems, something), or she was lying and may have been conspiring with the other gal to turn me away.

She stood there staring at me, and I was looking back at her to see what she was going to do next or say next. She just said, “Is that all.” I said, what can I do. She said, “We can refer you to another doctor.” I said, “Ok” and waited for a response. She just stared at me again for several uncomfortable seconds and said, “I have to go back to work?” I said, “What about the referral.” She says, “Oh, okay, here” while she writes a name down (come to find out, this new one has higher consumer ratings than Dr. Jordan … go figure). She also said, “If you want us to give them all your medical records, you have to request them.” I said, “Okay, how do I do that?” She turns to get a paper from the shelf, and the front desk gal pulls it out and slams it down on the counter. Hmm. Tell tales signs of hostility … but for what reason?!

Part of this survey ask would I refer Dr. Jordan to anyone I know, and one choice is “If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else.” Well, that’s not quite true. I suppose if I really, really had to return to him … if he were the last Dr. on earth, and I was in dire need, then yes, I’d have to. His personal demeanor was fair enough, and I have nothing really bad to say about him (the surgery scars seem to be diminishing well enough). But, come on Dr. Jordan … how can we get through to you about your staff? I thought it was just me, but when I read some of the experiences of others … whoo wee! I’m afraid if I mail him or try and find his personal email that it may be his staff intercepts them, and he’ll never get this report. Too bad. Perhaps if I run into him at some social event around town, or at the store, I will have a chance to find out what’s going on and whether he did really treat me that way.

I feel sad as I report this experience, and I hesitated until I saw the other negative reports. But again, perhaps if Dr. Jordan gets wind of it, and it turns out his two gals are doing him in with their hostility and perhaps lies, then maybe he can turn things around.

Otherwise, once again, I suppose his surgery skills are adequate, as is his demeanor. No real complaints there.
by A stunned patient
November 07, 2011
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3400 Loma Vista Rd Ste 1, Ventura, CA 93003