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Thomas Suard, MD

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Thomas Suard, MD
Napa Valley Family Medical Grp
(10 Reviews)
> Get Phone Number & Directions
1155 Trancas St Napa, CA 94558
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Consumer Feedback

(10 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous xxx.xxx.82.7
December 03, 2012
by Anonymous xxx.xxx.253.206
April 16, 2012
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Was this provider's office clean?
Yes everything was neat and sterile
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous
January 11, 2012
Are you going to visit this provider again?
Without a doubt!
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous
December 20, 2011
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Was the waiting area spacious?
Yes
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous
October 31, 2011
I will absolutely return. I had a positive experience. He took the time to listen to me. His staff is very friendly and professional.
by saltcreek
October 12, 2011
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was this provider's office too cold?
No, it was fine
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
by Anonymous
September 29, 2011
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous
July 19, 2011
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous
July 05, 2011
Their office equipment was in superb shape and looked very advanced. I definitely felt safe under their care. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. They made the extra effort to make sure every question and concern I had was addressed. Their prices were very fair. The level of care you get for the price is outstanding. Nice office feel. I've been with them for over 20 years
by DC
June 04, 2011
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Map and Directions
1155 Trancas St, Napa, CA 94558