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Frank Mazzone, MD

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Frank Mazzone, MD
Family Medical Ctr
(19 Reviews)
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47 Santa Rosa St San Luis Obispo, CA 93405
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Consumer Feedback

(19 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
Was this family doctor friendly?
Yes
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Was this provider's staff friendly?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
August 21, 2011
Did this provider seem up-to-date with the current advancements in their field?
Yes
Was this provider's office too loud?
No, it wasn't too loud
Was this family doctor's staff friendly?
Yes, they went above and beyond
Did they follow up with you after your appointment?
Yes.
by Anonymous
August 15, 2011
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Was this provider's office too cold?
No, it was fine
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
Were you able to relax during your appointment?
Yes
by Anonymous
August 08, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous
July 27, 2011
If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else. I now want to be done with them. They never made any effort to follow up with me after my visit and it made me feel very unimportant. I know they see a lot of patients, but when you say you're going to follow up, you should. The office was easy enough to find. I was given a brief greeting when I walked through the door, but no one made any sort of effort to help me. The desk staff evidently needed to finish what they were in the middle of, which shouldn't be an issue, but you should have at least ONE person who is primarily attentive to patients coming in the door. You shouldn't need three people to interpret a filing question. The staff has dropped-the-ball more than once on scheduling, record-keeping and follow-up to my appointments. I have left there thinking there was a certain follow-up procedure only to find out later upon my callback to the office that "I was mistaken". In addition, their response to this has been that I must now come back in for another appointment with a doctor when that was exactly what I came in for previously! Simply amazing! Smacks of incompetence, a racket or both.
by Fed Up
July 15, 2011
Does this provider offer flexible appointment times?
Yes
Was it easy to make an appointment with this provider?
Yes
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous
July 02, 2011
Was this provider's office easy to locate?
Fairly Easy
Did you feel safe in this provider's care?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
April 27, 2011
They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. The waiting area is rather small, but there is always a seat available. It would be nice if it was more spacious, but I've never had to stand. I don't know of anywhere else that would've taken better care of me. I had a great experience. The staff didn't seem to know a whole lot about the company they worked for. Every single time I'd ask them a question, they'd refer me to someone else. It was very frustrating. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable.
by Brian Smith
March 10, 2011
In 2007 I went to this doctor because I was out of town, and had limited options.

I had a long wait (a two hour long wait) before I learned that I had to pay my co pay and a portion of my bill before seeing the doctor.

I thought it was weird, but I paid it, because they wouldn't help me if I didn't. I would have been alright with this weird in house billing if my bill had been processed sooner, but it wasn't.

But I didn't know that it would take two years to process my bill at the time, and that is why I am writing this review.

After paying my first bill/co pay I had a college intern who treated me. She didn't know how to diagnose my problem and had to ask another doctor (not Mazzone) for help with me.

I wasn't too frustrated with slow service or having interns treat me, nor did I think paying for a portion of my bill in advance was enough to complain, I didn't live there so why should I care right.

Wrong! Two years later I received my claim from my insurer for this visit.

This helped me remember my poor experience, and encouraged me to place this review for everyone who cares to read my warning.

When it takes TWO YEARS for a medical practice to get a claim processed;

My insurance doesn't honor it
and I am forced to pay full price.

I can understand slow service and I can understand hiring interns to do most of the work for you, but I do not understand why it takes two years to process a claim.

This shows a lack of respect for patients and it is a disgrace for others in the medical profession.

BE WARNED

Don't go to this clinic.
If you already go to this clinic, beware of late claims.


by upgradetoday
March 17, 2009
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47 Santa Rosa St, San Luis Obispo, CA 93405