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Frank Mazzone, MD

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Frank Mazzone, MD
Family Medical Ctr
(19 Reviews)
> Get Phone Number & Directions
47 Santa Rosa St San Luis Obispo, CA 93405
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Consumer Feedback

(19 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.48.252
July 16, 2012
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was very easy to locate. I didn't have any trouble finding it at all.

Dr. Mazzone was very comforting and made my conversation with him regarding my mental health easier than I thought possible. He spoke with me about a few different medication options, and gave me an anti-anxiety med to take along with my anti-depressant, without changing my anti-depressant. He also took blood for a blood test a different provider had asked for and for tests his own staff wanted to run. He made sure I felt taken care of.
by ManicMommy xxx.xxx.114.110
May 29, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.3.202
May 08, 2012
They drew blood for tests which I told them I didn't have medical insurance and couldn't afford the costs of the lab work. They did the tests anyway. Never once did the doctor make any attempt to advise me about the lab fees, nor did he make any attempt to ask the billing dept to talk to me about the fees. Nor did he advise me that I might be able to get these tests done elsewhere (for perhaps a lower cost). He seemed more interested in doing the lab work against my wishes and basically disregarded the fact that I told him I couldn't afford the fees.
Then the doctor started telling me that I need to make arrangements to get medical insurance. I'm sorry, but he's my physician, not my career counselor. He has no business telling me what I need to do about working or getting insurance.

Also, after one of the tests (blood sugar test) I asked him what the result was and he wouldn't tell me. All he would say was "it's a little high". Never once did he ask me about anything that might lead to this high blood sugar. He seemed more like he just wanted to diagnose me with diabetes in spite of the fact that I do not have any symptoms of diabetes.

I feel like they "bullied" me into getting the lab work done and didn't care whether I could afford it or not.

I left the office with a $240 office visit fee. I find this exceptionally unethical for them charging me for lab tests that they were aware I couldn't afford.

I find their practices HIGHLY unethical and I have filed a complaint against them with the Medical Board of California.

And yes, the doctor did take a personal phone call and left the exam room to speak with someone (he said it was his wife).
by it doesn't matter
February 29, 2012
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous
December 16, 2011
Was the waiting area spacious?
Yes
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Was this provider's office too loud?
No, it wasn't too loud
Did you leave the office feeling satisfied with your visit?
Yes
Does this provider give unbiased advice?
Yes
by Anonymous
November 10, 2011
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider rush your appointment?
No
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous
November 09, 2011
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
Was this provider's office clean?
Yes everything was neat and sterile
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Did this provider show attention to detail?
Kind of, but not very much
by Anonymous
November 08, 2011
Did you experience unnecessary pain during your visit?
No
Would you recommend this family doctor to others?
Yes
by Anonymous
September 12, 2011
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous
September 06, 2011
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Map and Directions
47 Santa Rosa St, San Luis Obispo, CA 93405