I was given a polite greeting when I walked in. It was nice to be acknowledged. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me.