The wait was absolutely ridiculous. It messed up my entire day. Their office staff is not compassionate. The waiting area is rather small, that I had to get out of her wheelchair and sit in a seat so I wasn't in the way. It would be nice if it was more spacious, a staff member even took a chair away to make more room. They weren't friendly even one bit. They were extremely rude, abrasive, and impolite. One thing I don't like, is that I can't be confident that they'll work with me until they find the best solution for me. I'm always worried they're going to just settle with a solution that works.
Fair warning : DO NOT PARK out in the metered parking outside on Wilshire Blvd. from 3-7pm it's a Gridlock zone and your car will get towed if not moved. We learned the hard way and paid alot of $$$ to get the car outta impound. The Staff didn't care one bit that our car got towed because they couldn't keep appointment times diligently.