They never left me for an extended period of time and I never felt ignored. They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times. They didn't pressure me to buy anything I didn't need, which I really appreciated. I've been to other places that pressured me to buy stuff and it always made me very uneasy. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. The chairs in their waiting room were definitely above average. I was comfortable.