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Raewyn Shell, DO

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Raewyn Shell, DO
Castle Rock Medical Clinic
(16 Reviews)
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3 Oakwood Park Plz Castle Rock, CO 80104
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Consumer Feedback

(16 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
1 star average for Value
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was this family doctor friendly?
Yes
Did this provider listen to your input and concerns?
Yes
Does this provider offer flexible appointment times?
Yes
by Anonymous xxx.xxx.125.10
April 18, 2013
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this family doctor's staff friendly?
No, they were rude
Did this provider rush your appointment?
Not too much, but somewhat
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
by Anonymous xxx.xxx.152.194
October 18, 2012
This was a short lived relationship with this practitioner. I have never felt so unwelcome in a doctors office before. I felt rushed and was treated as an inconvenience. I was only seen here once at which time I was told the office visit would be x amount of dollars which I paid at the time of service. I do Cary insurance however a week later I received a bill in the mail to the tune off $100 more than what I was told I would be charged.
When I called in to have a prescription refilled I was told they would not help me until the bill was paid in full even though the due date for the bill had not arrived yet. So I paid it then over the phone just so I could receive my medication. At this time I was also told that I really needed to be seen for an annual exam etc.
A couple months later I called in to have another script refill called in. At this time I had no balance due with this office. I was themn told they would not refill my medication until I came In for another visit!!
I explained to them that my last provider only needed to see me twice a year at which time the lady on the phone raised her voice telling me she was the office manager and these are their rules like it or not.
I told this woman I would no longer be needing their services and would need my file transferred when she replied FINE and hung up on me.
This practice in my opinion is not about helping people. They are about the all mighty dollar and their only goal is to get you in that office as often as possible.
I have never been treated with so much disrespect from a so called medical professional. I was relieved when she hung up the phone just so I didn't have to listen to her anymore.
I would never recommend this office to anyone and have the right mind to file complaints where the are due.
by Disgusted xxx.xxx.68.226
September 24, 2012
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Is this provider's business conveniently located?
Sort of, but its pretty far away from everything
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
by peekachoo xxx.xxx.228.213
September 20, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Brenda xxx.xxx.112.241
September 07, 2012
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.39.48
August 17, 2012
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Does this provider maintain a professional appearance?
Absolutely Not! He/She always looks like a slob.
Was this provider's office too cold?
No, it was fine
by Anonymous
February 07, 2012
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
by Anonymous
February 01, 2012
Were you able to relax during your appointment?
Yes, I was completely at ease
Was this provider's office too loud?
No, it wasn't too loud
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous
January 08, 2012
They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. The chairs they had in the waiting room were pretty high quality. I thought they were nice and comfortable. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places.
by HC
January 03, 2012
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Map and Directions
3 Oakwood Park Plz, Castle Rock, CO 80104