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Hofstad Steve E DDS

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Hofstad Steve E DDS
Hofstad Steve E DDS
(10 Reviews)
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400 West Northern Lights Boulevard Suite 1 Anchorage, AK 99503
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
1 star average for Value
Does this dentist use current and safe equipment?
Yes; the equipment is very advanced!
Was this dentist's staff friendly?
Yes, they went above and beyond
Was it easy to make an appointment with this provider?
Yes! It was effortless!
by Anonymous xxx.xxx.156.132
April 27, 2013
Doctor Hofstad and his staff took a lot of time with me, I have a fear of dentist and they made me feel very comfortable. Their hygenist is also very gentle, all in all I had a great experience and i will be going back for all my dental needs.
by tim
November 29, 2011
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous
September 28, 2011
Was this provider's staff friendly?
Friendly Enough
Did this provider listen to your input and concerns?
Yes
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
August 05, 2011
Did this provider prominently display their diplomas or business license?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
by Anonymous
June 22, 2011
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous
June 20, 2011
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
by Anonymous
May 10, 2011
I had not long moved to Anchorage, lost a filling in a molar, and went looking for a dentist right between Christmas and New Year. To some extent I wasn't surprised when I was told that it would require a crown, as I'd already had to get one, and so they got stuck into it. When the crown arrived, I went in to get it installed. The temporary had come off a couple of days before, and as the practice was busy, they decided that the technician would do a routine cleaning and set of X-rays while we were waiting. The crown was duly installed and adjusted, and it has been great ever since.

At that point, I was pretty happy, and the crown has been trouble-free ever since, like my first. But I was then ushered into an advisor, who had a plan for my teeth and, it would seem, my bank account. She showed me the X-rays, pointing out all the deep decay beneath my fillings, beneath the previous crown (only a couple of years old), and one particular tooth that had decay along its surface. Unfortunately, that was the tooth they had just prepped for the crown they had installed only 30 minutes before, and if there was decay there, they had just sealed it under their own crown, after they'd taken a whole lot off the top of the tooth a couple of weeks before. She had included the cost of placing a crown on that tooth, despite having just done that and been paid for it, and had costed putting crowns on just about every tooth in my jaws! Needless to say, I wasn't impressed with either her dental interpretation (I could read X-rays better than she could, as far as locating teeth was concerned) or her drive for the dollars. She had the finance plan to pay for it right to hand. My insurance wouldn't come at that many crowns, limiting me to one per year, I think, but she was so keen to get the job done, that wasn't a concern for her. But for me, it was a different matter.

My previous dentist had discussed how long a particular tooth could be expected to last, and we had been able to plan years ahead. We had quietly replaced old fillings as needed, and kept things fully functional and happy. He often sent me on my way with a hearty laugh and the words "Well, you won't be helping fund my daughters through college this year!" When I moved to Anchorage, my teeth were fine, and likely to remain so for years, needing just the occasional filling replaced and perhaps the odd crown as the teeth and fillings aged. So who do I trust? They guy who kept things running well at minimal cost, or a prophet of dental doom determined to drag my diminishing dollars into his own dirty clutches?

I didn't get a second opinion on the crown, so I can't say if it was truly necessary. So far, it has worked very well, and I have no complaints there. But there was a distinct distance between dentist and patient that I've not felt before (his chair-side manner didn't inspire complete confidence). I could understand it as a manifestation of guilt if he knew his advisor was trying to drive patients into unnecessary procedures, at costs way beyond what their insurance would cover, as a means of lining his own pockets. So despite the apparent quality of the actual dental work, I won't be back again, and the other four members of my family will never be around that clinic.
by choppers
July 06, 2010
by vannamiss
March 23, 2010
I highly suggest you go somewhere else but to Steven E. Hofstad. This office is money hungry. During my visit they had performed cleaning on my daughter and then me. One of their patient didn’t show for the appointment so they ask if they can just do a “filling” on my daughter while she was waiting for me to finish. They did the filling and then prepared one of her tooth for a crowd, which neither my child nor I was aware off. They then went a head and ordered the crowd (They did not inform me). When I checked out, I received $860.00 after my insurance’s portion. I wasn’t supposed to pay more then $40 on this visit. I was shock and pissed off because I didn’t know my daughter needed a crowd and I didn’t prepared to pay such a huge amount. My insurance cover up to about $140 for a cleaning, they charged me $270, my insurance covers $600 for I crowd (They charged 1200) They lied and told me they would charge the same amount on my insurance’s quote. I told the front desk I couldn’t pay the entire amount at the first visit and that it was not fair they charge me for services I didn’t know about. The lady wanted me to write them a check with posted date. I asked to speak to the Dentist, he sent out his assistant. They apologized and told me I can make two payments, so I paid $430 and told them I will pay the other half when I bring my daughter back for the crowd. 2 weeks later I received a bill from the office stating I owe them $480 ($50 Extra). I went to the office and asked about the bill. The assistant told me there was a $50 fee for making two payments. They never mention about the extra fee. I paid my balance and told the assistance I will contact my insurance and file a claim and that I will never return for services. MALPRACTICES DO NOT GO TO THIS CLINIC.


The front desk receptionist gave me the phone number to her dentist and told me to file a complaint at the city hall. She told me the office staff do this often and gets away with it.
by Mienangel2009
December 04, 2009
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Map and Directions
400 West Northern Lights Boulevard Suite 1, Anchorage, AK 99503