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Fern Perlman, MD

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Fern Perlman, MD
Bay Street Pediatrics
(20 Reviews)
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20 Bay St Westport, CT 06880
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Consumer Feedback

(20 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Do you trust this pediatrician to always have your child's best interest in mind?
Yes, I trust them
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did this provider listen to your input and concerns?
Yes
Would you recommend this pediatrician to others?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous xxx.xxx.250.241
May 09, 2013
Did they follow up with you after your appointment?
No. I still haven't talked to them.
by Anonymous xxx.xxx.35.235
February 05, 2013
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Do other parents within your community respect this pediatrician?
Absolutely! Every parent in my community thinks very highly of them
Was this pediatrician able to answer all your questions about immunizations?
Yes, they answered my questions
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous xxx.xxx.4.233
January 27, 2013
Took both our children there from birth through age 3. Were happy with the care provided by Dr. Storch-Smith and the kind and attentive nursing staff.

The front office of the practice, however, is a nightmare. The attitude of the people on the phone and behind the counter is aloof, unhelpful, and uncooperative. Phone calls for even the most routine matters were met with condescension, long hold times, and disconnections.

After every appointment, we found extra charges on our bill not covered by insurance. Each time we would call to request the charge be removed and not applied again. This fell on deaf ears.

We requested a copy of our childrens' medical records at one point, then arrived a week later for a long-standing vaccination appointment, only to find the office staff had pre-emptively canceled our appointment, without telling us, on the assumption that if we wanted to see our childrens' records, we must be "leaving the practice." Instead of seeing the doctor, we were presented with a bill for $65 for xeroxing.

Finally, we did switch to another practice. However, this required getting the childrens' records sent over to the new practice. At most places, this would be a matter of a simple request. Here, however, we have tried a phone call, a visit to make the request in person, and a written request - all met with no response. It's now several weeks later and they still had not cooperated.
by FamilyOfFour xxx.xxx.151.27
January 23, 2013
Were you able to relax during your appointment?
Yes, I was completely at ease
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did the pediatrician ever make you feel like an inadequate parent?
No, they never made me feel like a bad parent
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous xxx.xxx.154.238
January 22, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.80.152
June 30, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.136.144
June 11, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by ST xxx.xxx.48.22
May 29, 2012
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
by Anonymous
December 08, 2011
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous
November 23, 2011
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Map and Directions
20 Bay St, Westport, CT 06880