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Dysart Dental

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Dysart Dental
Dysart Dental
(8 Reviews)
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5220 North Dysart Road Suite 160 Litchfield Park, AZ 85340
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Consumer Feedback

(8 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
2.5 star average for Expertise
Staff
2 star average for Staff
Recommended
2.5 star average for Recommended
Update (10/19/12), tonight at work another filling fell out, different area of the mouth!!. It has been 2 years, I plan to call the company in the morning and see what they have to say, I will keep you updated In 2010, I was moving out of town and thought I'd use my companies dental to replace my 20 year old silver filling that were cracked. I was quoted prices for the work and agreed to come back over a period of three weeks. During one of my visits I was told after the fact that I would need to pay extra for that visit because there was extra work that they hadn't anticipated. Well at that point what choice did I have but to pay. I then moved away and two month later I was sent a bill. When I called to find out why I was getting a bill since I'd already paid the agreed amount I was told it was for a miscalculation of what the insurance company would cover. So tell me do you think this is right?? Should I pay for a miscalcuation on the dental offices part. I paid THOUSANDS of dollars already!!! But I paid the bill, even though it rankled me that after receiving thousands of dollars from me and thousands of dollars from my insurance company I had to pay additional amounts in the office for "extra work" and now they had sent me a bill in another state for over a hundred dollars. At this point I was just glad that I wouldn't have to deal with some one that had done something so unclassy. But....the worst is yet to come. As I sat eating ice cream one night, I bit down on something chunky, my first thought was....a stray nut peice fell into this ice cream at the Ice cream factory!! But no, it was my filling. So less than 8 months after getting the filling it fell out of my mouth and I was able to spit out the gritty substance, this was July 13th. I called Dysart Dental the next day and I was pretty much accused of doing something to cause this filling to fall out, the office manager was condescending and obnoxious and Dr. Tracey Thomas (who did the majority of the work) never bothered to call me herself. I was lucky enough to be able to see a Practising Faculty Dentist at the University of Washington and get my filling fixed, after spending a couple of hundred dollars and was told that there was no adherence of the material to my tooth, he called it "bulk material failure", in other words I didn't do anything that made this filling fall out. The next day I flew out to my friends wedding. I let the office manager know what my cost was, send her the xray and bill via email, but I got an email back saying to have the dentist call them......I wrote back that they were welcome to call the dentist themselves but I know they never did and I never got a response or reimbursement. So bottom line, don't go there unless you want to have a dentist that isn't going to hold herself up to good standards, be accountable for her work or do the right thing for her customers. I also find it amusing that when I realized that I wasn't getting any satisfaction from dysart dental regarding the filling that fell out and realized they weren't going to attempt to rectify the situation I told them that I would just write a review about the experience, at the time there were no review posted, but I log on today and see all of these postive reviews, I too think it must be some staffers on here writing reviews This website has been more accurate than others that I've read but on those websites I do notice that once a bad review is up, the site is than inundated with postive reviews
by bhindi b xxx.xxx.68.192
October 20, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.57.199
September 05, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.28.194
May 31, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
by Anonymous xxx.xxx.104.40
March 07, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.3.100
January 26, 2012
I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything. Remembering clients by name is not a very big concern for the staff here because every time I come in for an appointment I constantly have to remind them who I am. It would be nice to be recognized at least once is all I'm saying. I had to look for a long time before I finally found their qualifications. They need to make them more obvious.
by not pleased
June 30, 2011
Highly recommended!! Kind, helpful and attentive staff. Mr & Mrs DR Thomas could not be better!!

Thank you all!!
by Karen M
June 02, 2011
My wife and I have used Dysart Dental 3 times each, all resulting in estimates that were not accurate, thus leading to 3-600 dollar bills in the mail several months later. There is no accountability on their end. I went in for a cleaning and walked out with only a consultation after 3 hrs. All visits have been a minimum of 3 hrs. I feel as if I should send them a bill for time lost at my job. While there, several other patients were complaining about how long everything was taking. They get you in, but you end up sitting in a chair for hours. The "High Tech" features cost $$, therefore, you are going to get hit with every option available so they can bill. It is now a few months later and I had disputed the charges. After speaking to the Dr at great length a few months ago, he had agreed to remove the charge. However, after seeing a negative review, he had decided not to honor the agreement. Now you have to really question the integrity of a person. Here is my understanding: -All quotes from Insurance are done over the phone -There is no documentation with timestamp received from Insurance to validate quote -Phone quote is then provided to customer -Customer agrees with amount quoted over phone -Dr Office billing states quote is different than what Insurance will agree to pay -Dr Office blames Insurance company -Customer is forced to pay the difference So apparently, as a customer you need to call and get the quote as well BEFORE any procedures take place
by Member of Community
May 17, 2011
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Map and Directions
5220 North Dysart Road Suite 160, Litchfield Park, AZ 85340