I was referred to this dentist when my dentist quit taking my insurance. It is a very caring and competent office as far as staff and dentist. Dr Madsen does what is best for me, and is aware of financial needs as well. They have always made time for me immediately in an emergency. I never have waited more than a few mintues for appointments. The office staff is kind, efficient, and friendly. It's a great dental office. I hope he never retires.