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An Elegant Smile Dentistry

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An Elegant Smile Dentistry
An Elegant Smile Dentistry
(9 Reviews)
> Get Phone Number & Directions
1022 Willow Creek Road Suite 103 Prescott, AZ 86301
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Consumer Feedback

(9 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
We have been going to this dentist office for almost 8 years and recently they have had quite the turnover in office staff as well as dentists. We provided them with new insurance information prior to our appointment and at the appointment they stated that they did not know if our insurance would cover the exam and cleaning so they choose to not accomplish any of the procedures. Additionally, the dentist is like a car mechanic in that he said that all the previous work I had done needed to be fixed and that all my fillings needed to be replaced as well as the veneers. Much of the work had been done in this office and now they want to replace all their previous work -- are you kidding! Finally, one dentist told my husband that the implants that he had done we really crap and that he would not have done it this way...guess everyone has an opinion especially when it has to do with someone else's work. This dentist is no longer at the office, but they replaced him with another dentist that cannot even order the right crowns. He order one porcelain and one gold when I specifically asked for them both to be gold. Then he put them in and it has taken three additional visits to get the bite right. They had a really great dentist in Dr. Steele, but I guess she could not stand the poor work by the staff and other dentists so she left. Finally, had my cleaning and the hygienist had her hair hanging in my face until I asked her to either put on a cap or tie her hair up -- not really interested in having her hair in my mouth if you know what I mean. I think we will be looking for another dentist as this one has certainly hit rock bottom!
by Jim and Terri xxx.xxx.128.229
January 11, 2019
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Yes
Does this provider listen to your concerns and respond respectfully?
Yes
Do you trust this dentist to only recommend dental procedures you need?
Yes
Was the temperature in the office acceptable to you?
Perfect
by Anonymous xxx.xxx.19.72
November 12, 2014
The front office staff are the most unprofessional people I've ever encountered. They are rude, unfriendly and condescending. The dentist himself is absolutely fantastic. Does wonderful work and is ever so gentle. I would go back if I could get past the frontnoffice staff, but I can't, so I won't.
by Anonymous xxx.xxx.49.35
March 18, 2014
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.182.161
June 27, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.114.193
April 12, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.88.211
January 31, 2012
Were you able to relax during your appointment?
Yes, I was completely at ease
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by Anonymous
December 20, 2011
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Would you recommend this dentist to others?
Yes
Was the toothpaste used during your cleaning enjoyable?
Yes
by Anonymous
November 06, 2011
They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. Not only was I able to watch TV during my dental procedure, they had a ton of magazines for me to look through as well. I barely even noticed that my dental procedure was going on because I was fully entertained the entire time. They had quite a few interesting magazines, which made my time in the waiting room go by much faster. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. I couldn't believe how knowledgeable and well-informed the staff was. They were able to answer all my questions, except the ones they needed to have their boss's input on. It was great to be able to talk to such a skilled staff.
by Shannon
October 03, 2011
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Map and Directions
1022 Willow Creek Road Suite 103, Prescott, AZ 86301