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Southwest Dental Group Orthodontics

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Southwest Dental Group Orthodontics
Southwest Dental Group Orthodontics
(13 Reviews)
> Get Phone Number & Directions
6611 South Rural Road Suite 1 Tempe, AZ 85283
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Consumer Feedback

(13 Reviews)
Service
3.5 star average for Service
Environment
5 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
2 star average for Value
I received orthodontic treatment from SW Dental Ortho for $1500. I was advised that the treatment would be completed in a short 6 months. The orthodontist hardly make any changes when I came in for adjustments. When we were almost at the 6 month mark, I noticed my teeth had hardly moved so I inquired reminded the doctor that he advised the treatment would only take 6 months. After this conversation, the progress was still really slow and after months he told me that his work was finished and it was time to remove the braces. I reviewed my teeth in the mirror and was not satisfied with the orthodontist wanting to remove my braces already as my teeth were still not perfectly straight. At one point, when I complained about a tooth out of place, he physically moved the tooth with his hand and jerked it into position. I am sure this was not healthy for my tooth as he could have easily caused it to fall out. He continued to work on my teeth in the following months and after I had the braces on for a year and a half the doctor was ready to take my braces off again and that it was the straightest that he could make them. I went to a second orthodontics office (I do not remember which one) for a second opinion and the doctor looked at my teeth and said that my teeth could easily be made straighter and he could make them perfect just as I wanted. After finding out that my original orthodontist is a friend of his, he denied me treatment. I was exausted with dealing with SW Dental Orthodontist so I advised that I would like my braces taken off. The doctor explained that he would be able to smooth the ridges on the front teeth for a cleaner appearance as a part of the braces package once I get my braces off. I accepted and he proceeded to smoothe the ridges and handed me a mirror to see his finished work. I noticed that he had shaved my teeth at a slant and they were not horizontally straight. I pointed this out and he then took the tool to my teeth to do more shaving. The second time he handed me the mirror I noticed that they were still not horizontally straight. At this piont, this was turning into a nightmare. I was getting really scared at this point because he kept handing me the mirror saying he was done and there was obviously a problem. He then made a third attempt to shave the edge of my teeth and this time it was okay. Once I received my retainer, I was advised to wear them 24-7 for 6 months and then only at night after that. I wore my retainer 24/7 for 6 months and only at night after that. After transtioning to only wearing the retainer at night, I noticed that when I took my retainer out in the morning, the teeth in the front bottom set would shift. This was noticiable both physically and visually. When it was time to put my retainer back in, I could see in the mirror that my teeth had moved. Luckily, I am still able to put my retainer on and my teeth move back to the position of the retainer by morning. The only way to prevent my teeth from moving is to wear the retainer 24 / 7 which is not something anyone wants to do for the rest of their life. I would like to see a new orthodontist willing to provide orthodontic treatment so that I can have my teeth fixed as they are obviously not set in a way that they are comfortable.. making them move around every 8 hours when I take my retainer out. I would like SW Dental Ortho to pay for this treatment since I do not trust receiving services from their offices anymore and do not beleive that I should have to pay more money for a service I already paid for. I have contacted their office and received rude customer service and was advised that they will not pay any money to get my teeth fixed.
by Ashley xxx.xxx.68.4
September 22, 2014
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Was this provider late to your appointments?
No, they were on time
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
by Susan xxx.xxx.218.162
December 09, 2013
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
by Anonymous xxx.xxx.67.16
September 30, 2013
Did you feel that this orthodontist had a kid-friendly office?
Yes
Did you experience unnecessary pain during your visit?
No
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Does this provider promptly return your phone calls?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.193.251
April 23, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Are you going to visit this provider again?
Without a doubt!
by lisa xxx.xxx.245.235
December 03, 2012
Watch your billing closely. The billing dept is a trainwreck
by asudad xxx.xxx.232.28
November 26, 2012
Did the orthodontist give you a good idea of what the final results would look like?
Sort of, but not enough
Did this provider show attention to detail?
Kind of, but not very much
Did this provider rush your appointment?
Not too much, but somewhat
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous xxx.xxx.254.50
October 17, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Are you going to visit this provider again?
Only if I couldn't find a better substitute
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
by Anonymous xxx.xxx.236.68
May 11, 2012
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. They brought me a form and never provided options. It seems they only care to make money. I felt they were ripping me off . The dentist was very rude and condescending. Next time I need a dentist I am definatively looking for a better place
by nes xxx.xxx.46.12
April 04, 2012
just like every other review on yelp, they screwed me with billing.

they did procedures on me without clearing them with my insurance first, and did not tell me that they did not contact my insurance so the procedures might not be covered.

then a month or so later, they sent me a bill for the full amount of the visit, without sending to my insurance first. so i called them on it and they were like "oh, we didn't send it to your insurance. we will do that now." so i thought that was where they were trying to screw me in the billing dept.

then a couple months later, i received an OVERDUE notice from the dentist for a portion of the original bill. after hours of conversations with my insurance and this so-called "dentist" . . . turns out, since they didn't check with my insurance first, like they are supposed to, they ran procedures on me that weren't needed or covered by my insurance.

so my insurance said i could either file a claim and fill out tons of paperwork , or the dentist offered for me to pay half the amount due and call it even. as shady as this sounded, i already wasted enough of my life on this matter and for $60, figured i would just pay the dentist off.

now, many months later, I'm denied a loan at my bank because i have an outstanding collections account. of course their billing dept only works til 4 and went home already. i am seriously fuming mad right now.

THESE PEOPLE ARE SCUMBAG CHEATS
by axl xxx.xxx.47.210
March 27, 2012
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Map and Directions
6611 South Rural Road Suite 1, Tempe, AZ 85283