Was this provider argumentative or easily angered?
No, they were very calm and understanding
Does this provider remember you by name?
Sometimes, but not always
Does this provider have helpful information available online?
No, just a basic listings page
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places