There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. They consistently dismiss my concerns and accuse me of making problems up. I don't trust them to ever actually look into my concerns and see if they're valid. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. I had to wait forever after I arrived for my appointment. They were running really behind and I was disappointed because it threw off the rest of my day. Almost every time I visit, I have to remind them who I am, why I'm there, and what my circumstances are.