I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them. Getting a convenient appointment time with them is almost impossible. They have really weird availability and I always have a hard time making an appointment. I'll definitely be going back. I didn't have a bad experience. Whenever I have a question, even if it's very basic, they always make me schedule an appointment, which is extremely frustrating. I was glad that they were experienced in the procedure I wanted done. It made me feel much better going into surgery with a surgeon who had done the procedure hundreds of times.