They definitely care about patient comfort because they have the best waiting room chairs I've ever seen. I could have easily taken a quick nap while waiting for my appointment. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. They made the extra effort to make sure every question and concern I had was addressed. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything. The office was very easy to locate. I didn't have any trouble finding it at all.