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White Smile Dental

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White Smile Dental
White Smile Dental
(7 Reviews)
> Get Phone Number & Directions
3495 Concours Ontario, CA 91764
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Consumer Feedback

(7 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
5 star average for Value
BEWARE! Stay away from White Smile Dental Office because they submit fraudulent claims to your insurance. They might not charge you for the co-pay, but they will over charge you to use all the yearly benefit allotment. For example, one year they filed for 7 fillings when I don’t even have 7 fillings in my entire mouth. Also, they filed for a crown and a crown repair on the same tooth when the work was never done. I was back and forth between the office and the insurance, but I was hearing different stories. I literally had to have Darlene and the insurance company on a 3-way call to resolve this issue. Please contact your insurance provider to ensure they are not submitting fraudulent claims for work that was never done.
by Norma xxx.xxx.199.41
May 31, 2021
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
No
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
No
Did this dentist provide helpful oral health techniques you could practice at home?
No
Was the rinsing sink clean and did they have disposable cups and mouthwash for you to use?
Somewhat
by J xxx.xxx.193.175
June 11, 2014
My children went for cleaning. Staff was friendly enough, doctor seemed a little rushed even though we were the only ones there. All was ok until "treatment coordinator" (not sure of exact title) informed me of costs to fill cavities. She told me the price for the "upgraded" filling--the non-silver option. When i asked how much for the basic filling that I thought my insurance covered, she said it was "about $10 less, so you may as well get the upgraded since it's only $10 more." I checked my benefits booklet as soon as i got home and, of course, basic silver fillings are 100% COVERED--NO COPAY!! She still tried to stick to her lie when I finally spoke to her a few days later, and then told me the office doesn't even do the silver fillings--I'd have to go elsewhere. Extremely upset that she never told me what my basic covered options were. Obviously, I'm never going back and suggest you be very aware when you get your quote.
by never going back!
January 09, 2012
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Was this provider's office too cold?
Not at all, it was the perfect temperature
by Anonymous
January 09, 2012
Would you refer this provider to a family or friend?
Yes
Did this provider use excessive foul language?
No
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did this dentist explain your dental procedure to you?
Yes
by Anonymous
April 12, 2011
Did you leave the office feeling satisfied with your visit?
Yes
Did this provider have bad breath?
No I've never had any complaints
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did you feel safe in this provider's care?
Yes
by Anonymous
April 05, 2011
They never left me for an extended period of time and I never felt ignored. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. Not only was I able to watch TV during my dental procedure, they had a ton of magazines for me to look through as well. I barely even noticed that my dental procedure was going on because I was fully entertained the entire time. The toothpaste they used during my cleaning tasted great. It made the experience that much better.
by Linda
March 18, 2011
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3495 Concours, Ontario, CA 91764