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Brookside Dental

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Brookside Dental
Brookside Dental
(9 Reviews)
> Get Phone Number & Directions
3171 Washington Street Placerville, CA 95667
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Consumer Feedback

(9 Reviews)
Service
2.5 star average for Service
Environment
3.5 star average for Environment
Expertise
1.5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
1 star average for Value
Since there are negative reviews of our office. We have decided, to put a freeze on Medical coverage program. We apologize that we can't accommodate those are in need.
by Korger xxx.xxx.170.17
March 17, 2015
I went to this dentist for the first time to get a simple cleaning and schedule a future appointment for any further work that needed to be done. After I checked in with the receptionist and was escorted from the waiting room, I told the woman who was about to take my x-rays that the last time I saw a dentist was about 6 months ago. That dentist told me I needed to replace some old fillings. She then told me that she would not be able to see me because my insurance didn’t cover fillings, but fillings are covered under my insurance. She said she wouldn’t help me unless I had an “actual problem.” I then asked her, “So if I told you that my teeth are going to rot if I don’t get new fillings, only then would you help me?” She then called me a liar and a hypocrite because she said I only told her I was there for a cleaning and check up. She then grabbed my unfinished new patient paperwork and told me to leave.

I was absolutely shocked at how rude and unprofessional this woman was. She gave false information about my insurance coverage, perhaps knowingly or maybe out of ignorance. Either way, there is no excuse for her to personally insult me.
by J xxx.xxx.206.203
September 11, 2014
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
by Anonymous xxx.xxx.91.249
October 31, 2012
Did this provider listen to your input and concerns?
No. I wasn't listened to at all!
Would you recommend this dentist to others?
Absolutely Not
Did the staff call you to remind you about your upcoming appointment?
No, their staff isn't organized at all
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
Was this dentist friendly?
Not Really
by korina xxx.xxx.67.49
October 22, 2012
Did you experience unnecessary pain during your visit?
No
Does this provider offer flexible appointment times?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous xxx.xxx.141.242
October 20, 2012
Horrible staff, rude on the phone, treated me with indifference and contempt. Never returned my phone calls, and all I was trying to do was schedule an appointment!
How can a dentist allow such rude behavior from his staff? Unless of course they are taking their cues from him!
by Rita xxx.xxx.112.242
August 27, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.30.232
March 30, 2012
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
Did you experience excessive oral pain after you left your appointment?
Yes! I was in utter agony for days
Did this provider seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
Does this provider leave you on hold for a long time when you call?
All the time! I think I got a gray hair while I was waiting
by Anonymous
September 10, 2011
Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. I asked for an invoice, but they didn't give me one for over a week. I was wondering whether I'd get one at all. They definitely don't have a good professional reputation within my community. Everyone knows they're not trustworthy at all. When comparing them to others in their field, I would say they are by far the worst I have ever seen. I will never return.
by ninya
March 06, 2011
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Map and Directions
3171 Washington Street, Placerville, CA 95667