They are always prepared for my appointment and remember everything about me. I'm not sensitive to the cold, but I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. Minimalistic, functional waiting room, but I'm there for the skill in Dentristy, not spacious waiting area, or some noisy tv and radio station making noise in the background.